Submit a request

File a ticket for any critical issue that needs immediate resolution. They are for problems that affect a significant number of end users and for which no workaround exists, (for instance, if more than half of your total stations were affected, resulting in rental disruptions for customers).

Here are examples of critical/severe issues:

1. Widespread infrastructure outage.
2. Widespread inability to process payments for subscriptions.
3. Widespread inability to rent bikes.
4. Severe performance degradation (>30s delay) affecting end-user rentals.
5. Severe performance degradation (>30s delay) that makes customer service impossible.

If the problem you're encountering does not align with the description provided above, we request you to select a different form.

File a ticket to request configuration changes. These may include but not limited to - Terms & conditions update, Website changes, Takeovers, Membership extensions, Station sponsors, Usage fee changes, Access request / role changes, ...

File a ticket to report any problem that you are facing with the software such as backend console, mobile application, or any other software issue. This excludes stations, docks or bikes.

File a ticket to report any problem that you are having related to stations, docks or bikes.

File a ticket to request features on the hardware side.

File a ticket to request access to Fieldwork.

File a ticket for requesting specific parts. Use the following template and add it to the Attachments section before submitting. Once we get back to you, you can proceed by submitting a purchase order within the same ticket.

File a ticket for a Return Merchandise Authorization. Use the template provided and add it to the Attachments section before submitting.